All tickets included in VIP packages are general admission tickets and are WILL CALL PICK UP TICKETS. You can retrieve these at the venue's box office the night of the event with your photo ID. The delivery method cannot be changed.
All items included in the VIP package will be picked up at the venue the night of the show. VIP details including the time and location to be will be emailed to you 2-3 days before the event. If you miss the concert, Sound Rink and New Found Glory are not responsible for mailing your items to you.
COVID POLICY: The Event Organizer is requiring all attendees of this event to have received a negative COVID-19 test within 72-hours prior to entering the venue, OR be fully vaccinated against COVID-19. In attending the event, you certify and attest that you and all individuals in your party attending the event will abide by the following regulations: All fans will provide printed proof of a negative COVID-19 test within 72-hours prior to entering the venue, OR be fully vaccinated against COVID-19 (at least two weeks after final dose) and provide printed proof of immunization. Unvaccinated fans under 12 years of age will be required to take a COVID-19 diagnostic test within 72-hours before the event and will provide proof of negative result prior to entering the venue. Per Dallas County guidelines, masks are required at all times for attendees, regardless of vaccination status, except while actively eating or drinking. Entry requirements and venue protocols are subject to change.
ALL SALES ARE FINAL UNLESS THE EVENT IS CANCELED.