All tickets included in VIP packages and presale tickets are general admission tickets and are WILL CALL PICK UP only. If you purchase a VIP package, VIP details will be emailed to you 2-3 days before the event. If you miss the VIP session, you can pick up the items included at the band's merchandise booth.
If you miss the concert - Enterprise Earth and Sound Rink are NOT responsible for mailing items included to you. These can only be retrieved at the event.
COVID-19 Policy: N/A
ALL SALES ARE FINAL UNLESS THE EVENT IS CANCELED.