All tickets included in VIP packages are GENERAL ADMISSION TICKETS and WILL CALL PICK UP ONLY. You can get your tickets at the venue's box office the night of the show with your photo ID.
Please plan on needing to be at the venue an hour to an hour and a half before doors open to the public. The confirmed VIP time will be emailed to you 2-3 days before the event along with other details regarding your VIP session.
If you miss the VIP session - you can pick up your VIP merch at Machine Head's merch table. Please inform the merchandiser that you missed the VIP and provide them your name and information so they can assist you. If you miss the event entirely - Sound Rink & Machine Head are not responsible for mailing these items to you.
ALL SALES ARE FINAL UNLESS THE EVENT IS CANCELLED.