All presale tickets and tickets included in VIP packages are general admission tickets and LIVE NATION/TICKETMASTER DIGITAL TICKETS. Tickets will be sent to you 3-5 days prior to the event via Live Nation/Ticketmaster.
Ticketless VIP Upgrades are available as well. These DO NOT include a ticket to the concert. We highly suggest a concert ticket is purchased before purchasing a Ticketless VIP Upgrade. You assume all risk if the Ticketless VIP Upgrade is purchased without having a concert ticket beforehand.
If a VIP Package or a VIP Upgrade is purchased - You will be emailed the time and location of your VIP session 2-3* days prior to the event. If you have not received this information by the day before your show - please email email@example.com so we can ensure you receive this information.
If you miss the VIP session - you can still pick up your VIP items at Suicide Silence's merch booth. If the event is missed entirely - Chelsea Grin, Suicide Silence and Sound Rink are not responsible for mailing these items to you.
ALL SALES ARE FINAL UNLESS THE EVENT IS CANCELLED!